robust dialogue

You cannot have an execution culture without robust dialogue - one that brings reality to the surface through openness, candor, and informality. Robust dialogue makes an organization effective in gathering information, understanding the information, and reshaping it to produce decisions. It fosters creativity - most innovations and inventions are incubated through robust dialogue. Ultimately, it creates more competitive advantage and shareholder value.

Robust dialogue starts when people go in with open minds. They're not trapped by preconceptions or armed with a private agenda. They want to hear new information and choose the best alternatives, so they listen to all sides of the debate and make their own contributions. 

When people speak candidly, they express their real opinions, not those that will please the power players or maintain harmony. Indeed, harmony - sought by many leaders who wish to offend no one - can be the enemy of truth. It can squelch critical thinking and drive decision making underground. When harmony prevails, here's how things often get settled: after the key players leave the session, they quietly veto decisions they didn't like but didn't debate on the spot. A good motto to observe is "Truth over harmony." Candor helps wipe out the silent lies and pocket vetoes, and it prevents the stalled initiatives and rework that drain energy. 

Larry Bossidy & Ram Charan 

Execution: The Discipline of Getting Things Done by Larry Bossidy & Ram Charan with Charles Burck. 2002. Crown Business, NY, NY. p. 102, 103

i'll gladly change

If anyone can refute me – show me I’m making a mistake or looking at things from the wrong perspective – I’ll gladly change.

It’s the truth I’m after, and the truth never harmed anyone. What harms us is to persist in self-deceit and ignorance.

Marcus Aurelius

Meditations by Marcus Aurelius. Modern Library. 2003. P.73, Book 6, #21. Also see The Internet Classics Archive | The Meditations by Marcus Aurelius (mit.edu)

ontological humility

Fred Kofman wrote a great chapter called Ontological Humility in his book Conscious Business. Here’s an excerpt:

Ontological humility is the acknowledgement that you do not have a special claim on reality or truth and, that others have equally valid perspectives deserving respect and consideration. This attitude is opposed to ontological arrogance, which is the claim that your truth is the only truth.

Even though it may make sense intellectually that people have different perspectives, most people do not naturally act from this understanding, especially in the midst of disagreement or conflict.

When you remember your criticism may be wrong, you’ll offer it more humbly. You will challenge others in a way that invites a reciprocal challenge, and you’ll be more likely to see things from the other person’s point of view.

Kim Scott

"How to give humble feedback," by Kim Scott. Radical Candor. Accessed August 17, 2022

master your mind

A collection of quotes from David Goggins:

Denial is the ultimate comfort zone.

Tell yourself the truth! That you’ve wasted enough time, and that you have other dreams that will take courage to realize, so you don’t die a @#!$% %$@!*&.

Pain unlocks a secret doorway in the mind, one that leads to both peak performance, and beautiful silence.

When you think that you are done, you're only 40% in to what your body's capable of doing. That's just the limits that we put on ourselves. 

Our culture has become hooked on the quick-fix, the life hack, efficiency. Everyone is on the hunt for that simple action algorithm that nets maximum profit with the least amount of effort. There’s no denying this attitude may get you some of the trappings of success, if you’re lucky, but it will not lead to a calloused mind or self-mastery. If you want to master the mind and remove your governor, you’ll have to become addicted to hard work. Because passion and obsession, even talent, are only useful tools if you have the work ethic to back them up.

Be more than motivated, be more than driven, become literally obsessed to the point where people think you're !$#@% nuts.

Only you can master your mind, which is what it takes to live a bold life filled with accomplishments most people consider beyond their capability.

David Goggins

Can't Hurt Me: Master Your Mind and Defy the Odds - Clean Edition. Lioncrest. 2020. 

facts are not up for debate

Our job is to cover the news, but our mission is to spread truth and to stop misinformation.

Some things don’t have two sides. Facts are not up for debate. And when the president of the United States, from the White House, tries to tear down one of the bedrocks of American democracy, a fair and free election, that is no longer news. It is propaganda.

This is not censorship. There is no mandate that we air everything a political leader says. That is state-controlled media. His remarks weren’t about political differences but undermining Americans’ confidence in the democratic process.

We simply chose not to use our platforms to amplify this dangerous message, with the potential to incite violence, in real time when it was impossible to provide facts and context simultaneously. We covered the speech carefully and fully afterward. 

Nicole Carroll is the editor-in-chief of USA TODAY

"Backstory: We cut off President Trump's remarks about a "rigged" election Thursday night. Here's why." USA TODAY. November 6, 2020

 

if

If you can keep your head when all about you   

    Are losing theirs and blaming it on you,   

If you can trust yourself when all men doubt you,

    But make allowance for their doubting too;   

If you can wait and not be tired by waiting,

    Or being lied about, don’t deal in lies,

Or being hated, don’t give way to hating,

    And yet don’t look too good, nor talk too wise:

 

If you can dream—and not make dreams your master;   

    If you can think—and not make thoughts your aim;   

If you can meet with Triumph and Disaster

    And treat those two impostors just the same;   

If you can bear to hear the truth you’ve spoken

    Twisted by knaves to make a trap for fools,

Or watch the things you gave your life to, broken,

    And stoop and build ’em up with worn-out tools:

If you can make one heap of all your winnings

    And risk it on one turn of pitch-and-toss,

And lose, and start again at your beginnings

    And never breathe a word about your loss;

If you can force your heart and nerve and sinew

    To serve your turn long after they are gone,   

And so hold on when there is nothing in you

    Except the Will which says to them: ‘Hold on!’

If you can talk with crowds and keep your virtue,   

    Or walk with Kings—nor lose the common touch,

If neither foes nor loving friends can hurt you,

    If all men count with you, but none too much;

If you can fill the unforgiving minute

    With sixty seconds’ worth of distance run,   

Yours is the Earth and everything that’s in it,   

    And—which is more—you’ll be a Man, my son!

If by Rudyard Kipling

Source: A Choice of Kipling's Verse (1943)

truth vs. embarrassment

When [Head Coach Monty] Williams was asked how he has evolved since New Orleans, he didn’t shy away from being honest.

“I thought I had the answers,” he said. “I was a lot younger, probably more brash, more stubborn. Now I’m starting to figure out the questions. I’m probably in a place in my life where I’m more apt to listen and delegate more.”

Williams had a reputation for butting heads and it sounds like he’s grown from that.

“I understand the difference between telling someone the truth and embarrassing them and that [used to be] one of my flaws in New Orleans,” he said.

Kellan Olson

"Suns’ Monty Williams always adopting concepts, adapting coaching style," Arizona Sports. May 21, 2019

the shock of that truth

Not telling others what you can see with your own eyes is the first step towards an early grave. When the business environment shifts and the accustomed approaches stop working, the last thing any business needs is a leader who suggests everyone keep calm and carry on.

Disruptive leaders are always testing to make sure their companies’ strategies are still effective–and say so when they aren’t. The more rapidly changes take place, the more crucial it becomes for leaders to take all their employees with them on the journey. The truth sometimes hurts, but it’s often the shock of that truth that prods people into taking actions and making decisions they might not have contemplated otherwise.

Faisal Hoque

"5 Habits Of Truly Disruptive Leaders" Fast Company. November 9, 2015.

safe to tell the truth

Todd Davis, serves as the chief people officer for FranklinCovey and is the author of the new book Get Better: 15 Proven Practices to Build Effective Relationships at Work, believes, "No matter what business you're in, people are your greatest asset. However, it's the nature of the relationships between people that become your organization's greatest competitive advantage...."

Says Davis, "Leaders must make it 'safe to tell the truth.' They must be open to feedback, so it's safe for people to tell the truth when they give or get feedback."

Adam Fridman

"Why Reflective Leadership Is the Key to a Successful Purpose Transformation". Inc. August 18, 2017. 

facts and context

Keep perception and reality in sync. This is not about candor; that is the easy part. Facts without context isn’t truth. Sometimes people want to “unload everything on their mind” and call it candor. They feel better, everyone else feels worse. Always be transparent, but bring solutions. Remember that facts are a path to progress, not a way to pass judgment. Truth telling requires facts and context.

Jeff Immelt

"'Keep a lot of thoughts to yourself,' and other wisdom from Jeff Immelt on his last day as CEO of GE" Business Insider. 8/10/2017

speak the truth

My father would say to me, ‘Any organization which works for peace, I will join. If you want to resolve a dispute or come out from conflict, the very first thing is to speak the truth. If you have a headache and tell the doctor you have a stomachache, how can the doctor help? You must speak the truth. The truth will abolish fear.'

Malala Yousafzai
I Am Malala: The Girl Who Stood Up for Education and Was Shot by the Taliban. Little, Brown. 2013