What do I want so much that I’d be willing to give up what I have right now for it? Gaining the courage to invest in a future version of yourself becomes easier when you identify something you want even more than what you have now.
Friday, November 4, 2022
a clear path to a lesser goal
Wednesday, November 2, 2022
doing a helluva job
Those conversations were the highlight of my day, and they didn't cost me or the Navy a dime. The more I went around meeting sailors, the more they talked to me openly and intelligently. The more I thanked them for hard work, the harder they worked. The payoff in morale was palpable. I'm absolutely convinced that positive, personal reinforcement is the essence of effective leadership. Yet some leaders seem to be moving away from it. They stay connected electronically with e-mail and cell phones, but they're disconnected personally, and many leaders almost never leave their offices. People seem to think that if you send somebody a compliment online, it's as good as the human touch. It is not. It's easier, but much less effective. Social interaction is getting lost in a digital world that trades more in abstractions than in face-to-face relations. It's more than a shame - it's a bottom-line mistake.
As I have said before, my sister Connie works for a major bank. One of her people did a phenomenal job, making hundreds of thousands of dollars for the bank, and Connie's boss sent an e-mail congratulating and thanking her. That very afternoon, he rode the elevator with her and didn't even acknowledge her existence. It completely wiped out any good his e-mail could have done.
Recall how you feel when your own boss tells you, "Good job." Do your people (and yourself) a favor. Say it in person, if you can. Press the flesh. Open yourself. Coldness congeals. Warmth heals. Little things make big successes.
It's Your Ship: Management Techniques from the Best Damn Ship in the Navy by D. Michael Abrashoff. Grand Central Publishing. 2007. p.143,144
Tuesday, November 1, 2022
if that's respect, then I want none of it
I wish I could say that the need to improve listening skills and less-than-perfect coordination happened only in the past. But the tragic sinking of a Japanese fishing boat off Honolulu by the submarine USS Greenville suggests otherwise. The moment I heard about it, I was reminded that, as is often the case with accidents, someone senses possible danger but doesn't necessarily speak up. As the Greenville investigation unfolded, I read in a New York Times article that the submarine's crew "respected the commanding officer too much to question his judgement." If that's respect, then I want none of it. You need to have people in your organization that can tap you on your shoulder and say, "Is this the best way?" or "Slow down," or "Think about this," or "Is what we are doing worth killing or injuring somebody?"
It's Your Ship: Management Techniques from the Best Damn Ship in the Navy by D. Michael Abrashoff. Grand Central Publishing. 2007. p.91,92
Monday, October 31, 2022
how free was free?
When I took command of Benfold, I realized that no one, including me, is capable of making every decision. I would have to train my people to think and make judgments on their own. Empowering means defining the parameters in which people are allowed to operate, and then setting them free.
But how free was free? What were the limits?
I chose my line in the sand. Whenever the consequences of a decision had the potential to kill or injure someone, waste taxpayers' money, or damage the ship, I had to be consulted. Short of those contingencies, the crew was authorized to make their own decisions. Even if the decisions were wrong, I would stand by my crew. Hopefully, they would learn from their mistakes. And the more responsibility they were given, the more they learned.
It's Your Ship: Management Techniques from the Best Damn Ship in the Navy by D. Michael Abrashoff. Grand Central Publishing. 2007. p.29,30
Sunday, October 30, 2022
see the ship through the eyes of the crew
The key to being a successful skipper is to see the ship through the eyes of the crew. Only then can you find out what's really wrong and, in so doing, help the sailors empower themselves to fix it.
A simple principle, yes, but on the Navy applauds in theory and rejects in practice. Officers are told to delegate authority and empower subordinates, but in reality they are expected never to utter the words "I don't know." So they are on constant alert, riding herd on every detail. In short, the system rewards micromanagement by superiors - at the cost of disempowering those below. This is understandable, given the military's ancient insistence on obedience in the face of chaos, which is essential in battle. Moreover, subordinates may sidestep responsibility by reasoning that their managers are paid to take the rap.
A ship commanded by a micromanager and his or her hierarchy of sub-micromanagers is no breeding ground for individual initiative. And I was aiming for 310 initiative-takers - a crew ready, able, and willing to make Benfold the top-rated ship in the fleet.
It's Your Ship: Management Techniques from the Best Damn Ship in the Navy by D. Michael Abrashoff. Grand Central Publishing. 2007. p.13, 14

