Let's ban the phrase. Instead of writing, "Sorry for the delay," say, "Thank you for your patience." You can even elaborate, if appropriate, to include why you were delayed in responding: "Thank you for your patience while I gathered the information required to provide you with clear next steps."This one small change will enhance your perception as a competent, confident leader.
"3 Phrases Confident Leaders Use Every Day" Inc. April 16, 2018
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