The most enduring change initiatives — those that drive real results — are based on leaders’ assumption that they are seeing only part of the picture and thus need to learn more. These leaders ask hard questions and engage in trade-offs as early as possible, talking with those who raise concerns not to gain their compliance, but to improve, refine, and pressure test the proposed change.
Maya Townsend and Elizabeth Doty
"The road to successful change is lined with trade-offs," strategy+business. November 2, 2020.
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