Saturday, February 27, 2016

issue an S.O.S.

Today, most assume that Xbox was somehow destined to be a winner, but having been Microsoft’s chief Xbox officer, I am here to report that its early years were much more like a ship on the rocks than a sloop cutting through the waves.... As I reflect on surviving the near-death Xbox experience, which we turned around using a strategy process called the 3P Framework to create Xbox 360... I would humbly suggest the following...

Issue an S.O.S. We are all taught that self-reliance is key for accountability and leadership, but I’ve learned that the reverse is often true. When things are going badly, the height of leadership is knowing who to ask for help. This is not an invitation to hire a bunch of consultants but rather a suggestion that you find people uniquely qualified to provide new ideas and approaches. My boss treated my resignation letter as a request for help, which he gladly answered by rejecting the letter and working with me to change my leadership style. That was the end of the beginning for me, and it enabled me to rebuild the team and create a set of new opportunities for the business.


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