a no whining policy

Everyone has a bad day from time to time, and this tip is not to suggest that we don’t allow each other to be human. But remember, there is a time and a place for venting and the workplace should be neither. Ask everyone to focus on positivity and the work at hand -- and do so yourself. You’ll immediately eliminate an entire category of negativity at the workplace. Suggest that the whole team leave the drama at the door, shift their attitudes to positive ones and make each day the best it can be.

Allison Maslan

"4 Essentials for Inspiring Leadership," Entrepreneur. August 5, 2016

originated in the soul of the universe

...."whoever you are, or whatever it is that you do, when you really want something, it's because that desire originated in the soul of the universe. It's your mission on earth." ...."And, when you want something, all the universe conspires in helping you to achieve it."

Paulo Coelho

The Alchemist, HarperCollins 1993. p.23

a language in the world that everyone understood

There was a language in the world that everyone understood, a language the boy had used throughout the time that he was trying to improve things at the shop. It was the language of enthusiasm, of things accomplished with love and purpose, and as part of a search for something believed in and desired.

Paulo Coelho

The Alchemist, Harper Collins 1993. p.64

throw yourself like seed

Shake off this sadness, and recover your spirit

sluggish you will never see the wheel of fate

that brushes your heel as it turns going by,

the man who wants to live is the man in whom life is abundant.

Now you are only giving food to that final pain

which is slowly winding you in the nets of death,

but to live is to work, and the only thing which lasts

is the work; start then, turn to the work.

Throw yourself like seed as you walk, and into your own field,

don't turn your face for that would be to turn it to death,

and do not let the past weigh down your motion.

Leave what's alive in the furrow, what's dead in yourself,

for life does not move in the same way as a group of clouds;

from your work you will be able one day to gather yourself.

Miguel De Unamuno 

Translated by Robert Bly. Roots & Wings: Poetry from Spain 1900-1975. Hardie St. Martin, Editor. Harper & Row. 1976. p.19

the eight step process of successful change

 Set the Stage

1. Create a Sense of Urgency

Help others see the need for change and the importance of acting immediately.

2. Pull together the Guiding Team

Make sure there is a powerful group guiding the change – one with leadership skills, credibility, communications ability, authority, analytical skills, and a sense of urgency. 

Decide What to Do

3. Develop the Change Vision and Strategy

Clarify how the future will be different from the past, and how you can make that future a reality.

Make It Happen

4. Communicate for Understanding and Buy In.

Make sure as many others as possible understand and accept the vision and the strategy.

5. Empower Others to Act.

Remove as many barriers as possible so that those who want to make the vision a reality can do so.

6. Produce Short-Term Wins.

Create some visible, unambiguous successes as soon as possible.

7. Don’t Let Up.

Press harder and faster after the first successes. Be relentless with initiating change after change until the vision is a reality.

Make It Stick

8. Create a New Culture.

Hold on to the new ways of behaving, and make sure they succeed, until they become strong enough to replace old traditions.

John Kotter

Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions. St. Martin's Press. 2005. p.130, 131