When I started working at Wal-Mart in West Texas, we would anticipate a store visit by the chairman with the same sense you get when you're going to meet a great athlete, or a movie star, or a head of state. But once he comes in the store, that feeling of awe is overcome by a sort of kinship. He is a master at erasing that 'larger-than-life' feeling that people have for him. How many heads of state always start the conversation by wanting to know what you think? What's on your mind?
After a visit, everyone in the store has no doubt that he genuinely appreciates our contributions, no matter how insignificant. Every associate feels like he or she does make a difference. It's almost like having your oldest friend come just to see if you're okay. He never lets us down.
Andy Sims, Manager, Wal-Mart No. 1, Rogers, Arkansas
Sam Walton, Made in America by Sam Walton & John Huey. Bantam Books. 1992. p. 140, 141
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