Organizational change expert Rick Maurer explains, “There [aren’t] ‘resisters’ out there just waiting to ruin our otherwise perfect intervention. People resist in response to something. The people resisting probably don’t see it as resistance; they see it as survival.” Critical voices are important and ultimately essential in breaking through superficiality and developing the thinking needed to wrestle with trade-offs successfully. Many times, in side conversations, people have told us stories about speaking up out of a sense of accountability, realism, or integrity.
Maya Townsend and Elizabeth Doty
"The road to successful change is lined with trade-offs," strategy+business. November 2, 2020.
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