The ability to engage in crucial conversations, absent from the pervasive authoritarian leadership style of the past, is now recognized as an essential leadership skill. Because emotionally charged conversations can get messy, some leaders still prefer to avoid them, which creates a gap in leadership and can significantly impact employee morale, retention, and the company’s bottom line.
Jody Michael, Jody Michael Associates
"13 Leadership Skills You Didn't Need A Decade Ago That Are Now Essential." Forbes. December 13, 2016
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