Improving emotional resilience, one’s ability to respond to and recover from stressful situations and crises, is critical to gaining greater mastery of our physical and psychological states….
Resilience is all about learning to process and then move past the inevitable occasional jolts of negative emotion at work – acute anger, anxiety, fear, and so on – and return to one’s emotional normal, ready once again to tackle a job’s everyday challenges.
It’s Always Personal: Navigating Emotion in the New Workplace. 2011. Random House.
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