failed changes

Each of us can list a number of poorly implemented changes in our organizations. Some changes end up behind schedule. Others run over budget. Some face tremendous resistance when employees experience barriers to adoption. Some changes get implemented, but the expected results never materialize. In some cases, changes fail completely and are abandoned. Many of the reasons past projects didn't achieve intended outcomes are tied to mismanaging the people side of change.

Now consider the cost of these failed changes. How much time and money was spent on initiatives that were not fully implemented? What was the impact to the organization from not implementing these changes? Your organization cannot risk the additional cost and missed benefits of poorly managing the human side of change. 

Building the organization-wide competency to manage change effectively can be a cost-avoidance measure that minimizes impacts from failed changes.

Tim Creasey

"Why Organizations Need To Make Change Management a Core Competency," Prosci. Accessed on April 20, 2023

measure the success of change management

We measure the success of change management by measuring the degree to which the objectives of the change are realized.

Jeffrey M. Hiatt & Timothy J. Creasey

Change Management: The People Side of Change, by Jeffrey M. Hiatt & Timothy J. Creasey Prosci Inc. 2012. P.11

what is change management?

Change management is the application of processes and tools to manage the people side of change from a current state to a new future state so that the desired results of the change (and expected return on investment) are achieved.

Jeffrey M. Hiatt & Timothy J. Creasey

Change Management: The People Side of Change, by Jeffrey M. Hiatt & Timothy J. Creasey Prosci Inc. 2012. P.9

employees doing their jobs differently

The results and outcomes of workplace changes are intrinsically and inextricably tied to individual employees doing their jobs differently. A perfectly designed process that no one follows produces no improvement in performance. A perfectly designed technology that no one uses creates no additional value to the organization. Perfectly defined job roles that are not fulfilled by employees deliver no sustained results. Whether in the workplace, in your community or in government, the bridge between a quality solution and benefit realization is individuals embracing and adopting change.

Jeffrey M. Hiatt & Timothy J. Creasey

Change Management: The People Side of Change, by Jeffrey M. Hiatt & Timothy J. Creasey Prosci Inc. 2012. P.1