End the meeting with a plus/delta. If your team meets regularly, two questions form a simple continuous improvement process: What did we do well? What do we want to do differently for the next meeting? Investing five or ten minutes will enable the team to improve performance, working relationships, and team member satisfaction. Here are some questions to consider when identifying what the team has done well and what it wants to do differently:
- Was the agenda distributed in time for everyone to prepare?
- How well did team members prepare for the meeting?
- How well did we estimate the time needed for each agenda item?
- How well did we allocate our time for decision making and discussion?
- How well did everyone stay on-topic? How well did team members speak up when they thought someone was off-topic?
- How effective was the process for each agenda item?
To ensure that your team follows through, review the results of the plus/delta at the beginning of the next meeting.
“How to Design an Agenda for an Effective Meeting,” Harvard Business Review. March 19, 2015 as quoted in HBR Guide to Making Every Meeting Matter. Harvard Business Review Press. 2016.
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