Trust is the coin of the realm for creating the harmony, speed, and teamwork to achieve success at the lowest cost… Yet it’s not enough to trust your people; you must be able to convey that trust in a manner that subordinates can sense. Only then can you fully garner the benefits… I had to build awareness and trust above me. This takes significant personal effort, and the information age has not made this easier or removed the need for face-to-face interaction.
I found staff visits and daily or weekly visits – reducing reports and getting out more to see units on their turf – essential to building trust. And “hand-con,” maintaining relationships, takes time to build, and can be lost in a second – and you may not get a chance to get it back. High morale is reflected by the absence of self-pity. Resourceful leaders do not lose touch with their troops. A leader’s job is to inculcate high-spirited, amiable self-discipline. Leaders must always generate options by surrounding themselves with bright subordinates and being catalysts for new ideas.
Jim Mattis
MATTIS, J. (2019). CALL SIGN CHAOS: Learning to lead. S.l.: RANDOM HOUSE. 240
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