I said; he did

Early in my career, a woman who worked both for myself and a partner passed away suddenly. I expressed my heartfelt grief to her family and sent eloquent condolences and genuine concern.

My colleague, meanwhile, flew into action. He took a plane to the family’s side, helped arrange funeral services, and set up a scholarship for her child’s education. And he did it all quietly and without fanfare. Though well-intentioned, my words were far less effective and helpful than his decisive actions. I said; he did.

Joel Peterson

"In A Great Business, People Trump Things." Forbes Magazine. 10/17/2012