The old adage “no news is good news” doesn’t cut it in a business environment. In the absence of feedback most of us will fill in the blanks and create stories as to how we are perceived, and whether we are valued.
Unfortunately these stories tend to assume the worst, to be the bad news, and your employees will be looking for examples of your behavior that support their story – the case for the prosecution.
“He didn’t say ‘hello’ this morning – I knew he didn’t like me”
“She asked everyone else for their input into this project except me – She doesn’t value my opinion”
If you are of the opinion that others should act like grown-ups and recognize that if there’s a problem, then they can be sure that someone above them will let them know. That’s not leadership. That’s abdication.
Part of your responsibility as a leader is to let people know when they’re doing their jobs well. Sharing the good news and not just the bad news on a consistent basis. If you don’t tell them, then they’ll begin to wonder if they are. If they’re wondering, then it means that they’re not focusing on doing what’s right.
6 steps to great leadership. CIO. 8/10/2015
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