"Sara, I am proud of you for getting this report done ahead of time. It makes my life so much easier. I hope you can continue to be this timely with deadlines in the future...."
"Sara, I'd like to express my gratitude for the effort you made on these reports. Getting them in earlier than the deadline gave me the ability to focus on something else that was creating a lot of stress. Thank you."
What is the difference between expressing gratitude and giving personalized feedback? Intention. Your expression of gratitude is not intended to change or reinforce people's future behavior. Your statement of thanks is not an attempt to develop their competence or sense of responsibility--nor are you looking for a guarantee they will keep up their efforts in the future. When you express gratitude, it is based on your need, not theirs.
Your gratitude, delivered candidly and authentically, without ulterior motives or expectations of future behavior, gives people the choice to continue acting wisely, deepens their sense of contribution and connection, and validates their competence.
"Is My Feedback Motivating? Part 1." Huffington Post. 8/12/2015
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