Gratitude opens leaders’ minds and spirits to realize that they are not omnipotent, but rather stewards of the resources, people, and even the brand of the organizations they represent. Those who work for and with such leaders will find it much easier to cascade gratitude to their own customers, partners, and colleagues if they stand in the shadow of a true servant leader.
And there’s a payoff – this gratitude will be returned in the form of future sales commitments, increased loyalty, and improved engagement.
"The One Attribute All ‘Servant Leaders’ Have In Common." CEO.com. 8/28/2014
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