Tuesday, November 20, 2018

find and insist upon our own decent simplicity

We are so caught up in the complexity and clamor of our way of life that we do not realize how much all of these powerful efforts to attract or divert us are a tax on our spirit: they do a double harm, in the triviality of what they offer and the fatigue which they engender, that keeps us from doing something more profitable with our time. Even to screen out that portion of our culture that we do not want becomes an effort of will. Simplicity of life is no longer ours to begin with, as it was in the days of remote farms, and of school lessons written on the back of a shovel. In a world of congestion, shattering noise and an infinity of seductions, we must, in the midst of a carnival, find and insist upon our own decent simplicity.


The Waist-High Culture. Harper & Brothers. 1959. pg.188. As quoted in Overcoming the World by F. Burton Howard. Ensign. Sep. 1996.

Monday, November 19, 2018

from our customers

The passenger [at Southwest Airlines under Herb Kelleher] was deemed paramount; every employee's paycheck bore the words. "From our customers."


Sunday, November 18, 2018

retaining your power

Saying your boss makes you feel bad about yourself gives that person power over your emotions. And declaring you have to go to your mother-in-law's house for dinner gives her power over your behavior. Retaining your power is about acknowledging that you are in control over how you think, feel, and behave at all times.


Saturday, November 17, 2018

walk the talk

Inspiring leaders walk the talk. They have character and conviction. They live by a different moral compass. They back up their words with action...

On October 2, 1994, the 49ers were losing to the Eagles 40-8. Head coach George Seifert pulled [Steve] Young from the game. Years of pent-up frustration boiled to the surface. Young was livid and visibly argued with the coach. While it was out of character for Young to show such anger publicly, the players began to perceive him in a different light. They saw a fiery leader committed to winning. The “Steve Young Rant” became a rallying cry for the rest of the season.

Five days later the team played in Detroit. Young got hit so hard an excruciating pain shot up his leg. “Writhing in pain” Young crawled on his elbows to the sideline. The doctors were worried he had injured a nerve and told him not to play. Young overruled them. As long as he could walk, he wanted back in. Two plays after crawling off the field he jogged back to the huddle and completed 17 of 20 passes, leading a come-from-behind victory. “Dude, you really are crazy. You did the death crawl,” one of his teammates said. Young had cemented his leadership role.

The 49ers played like a team with a new conviction. They won the next ten games and ended the season with the number one offense in the league. Young was named MVP, but didn’t feel a sense of accomplishment. In the locker room he gave the speech of his life:

“It’s 34 days to the Super Bowl. We need to make a commitment that every day we do everything we can to put the flag on top of Everest. Let’s go make some history!” Everyone roared. Young had become the leader everyone wanted to rally behind, but only after his actions during the season gave them a reason to follow him.

“Perception is reality. I had worked hard my entire career to establish myself as a leader. But I wasn’t a leader until I was perceived as one. You become a leader in times of trouble,” says Steve Young. “Leaders emerge when things don’t go well. When everyone else starts pointing fingers, a leader takes responsibility.”


Friday, November 16, 2018

impostor syndrome

Recent statistics show that over 70% of professionals (and leaders) have or will experience Impostor Syndrome at one point in their careers. Here's some tips on how to recognize the symptoms and how to deal with them.


What Is Impostor Syndrome?

Source #1: You’re so smart!
Source #2: One of these things is not like the others.
Source #3: The side effects of meritocracy.

9 Ways to Combat Impostor Syndrome

Can’t take a compliment?  Feel like a fake? Convinced you’ll be unmasked at any moment? Welcome to the secret circle of high achievers suffering from Impostor Syndrome.  The Savvy Psychologist explains how to recognize it, where it comes from, and has 9 tips on how to combat it.

The work of Dr. Carol Dweck, Professor of Psychology at Stanford, sheds light on a common parenting mistake.  Well-meaning parents often praise kids with labels like ‘You’re so smart!” or “You’re so pretty!” These labels, while meant to be complimentary, actually hinder kids.  How? They imply that there’s nowhere left to grow.  “You’re smart” implies that “smart” is a you’ve-got-it-or-you-don’t characteristic.  Either you’re smart or you’re not, and there’s nothing you can do to alter it.  Therefore, whenever kids make a mistake, they question the “smart” label.  “If I got a C this once, then maybe I’m not smart after all?  Mom must be wrong.”   As a result, it stifles kids’ willingness to try new things, for fear they might prove their label wrong.  This lays fertile ground for Impostor Syndrome.

Women, racial minorities, or LGBT individuals may feel like they're living a high-achiever's version of the Sesame Street song, “One of These Things is Not Like the Others.”  Indeed, individuals who don’t “match” the larger, majority culture of their school or company often struggle to feel legitimate. They may feel like they don’t belong, despite qualifications and accomplishments.

Navigating unfamiliar waters without a role model or mentor can exacerbate this kind of Impostor Syndrome.  For instance, being the first in the family to attend college or have a white-collar career is a pioneering achievement, but can feel like a floundering imitation without an experienced guide.  First-generation achievers may feel out of step both at home and in their new environment.

High achievers are only high achievers when compared to others.  Such folks have been compared to others their whole lives—when earning grades, winning honors, being selected into colleges, landing jobs.  They often come out on top, which does two things.  First, they value the process of comparison because they have done well by it.  Second, they are extra alert to the process.  Awareness of being evaluated and caring deeply about the outcome is an important mindset for success, but when it backfires, it lays a foundation for feeling like a phony.

So what's a phony-feeling high achiever to do?  Here are 9 ways to combat Impostor Syndrome.

1) Know that feeling like a fraud is normal
Impostor Syndrome is widespread.  It is rampant in any exclusive circle, from high school honor societies to Nobel Prize winners.   It is rarely discussed because each person feels they are keeping a secret.  There is an element of shame and the fear of being discovered, so sufferers keep silent.  However, whenever someone pipes up, hundreds more breathe a sigh of relief.

2) Remind yourself of what you’ve accomplished
Academics keep a curriculum vitae, roughly translated as “life’s work.”  More than a resume, it is a list of everything they have accomplished.  Do the same and read it over from time to time.  Read your old letters of recommendation.  If you’ve been given an award, read the inscription. You don’t just look good on paper; you accomplished each and every achievement on that paper. 

3) Tell a fan
Disclose your feelings to a trusted friend, your favorite teacher, or close colleague.  Hopefully, you’ll come away with a pep talk to bolster your spirits.  Warning: change the subject if your fan simply tells you to stop feeling insecure.  If you could stop, you would have already!

4) Seek out a mentor
Ask a senior colleague, teacher, or coach for guidance navigating work or school.  If possible, seek out a mentor who matches your gender or ethnicity. Get-It-Done Guy has a wonderful article on Choosing a Mentor.

5) Teach
Or become a mentor.  You’ll be surprised how much you know.  We often forget what it’s like not to know something.  Furthermore, as we become experts in a field or rise to the top of the class, we are conscious enough to realize how much we have yet to learn, which amplifies the sense of fraudulence.  Only when we contrast ourselves with true newbies do we gain perspective.  Remind yourself how far you’ve come by nurturing the next generation.

6) Sometimes it’s OK not to know what you’re doing
After experiencing any big life event, like starting at a new school or a new job, there is a steep learning curve of adjustment.  Rather than hiding, think of yourself as a “public amateur” or a “purposeful impostor” - someone who is learning and gaining expertise in the public eye.  It’s OK to come to the table with nothing to offer, as long as you’re enthusiastic about learning. 

7) For kids, praise effort
To counteract the mistake of praising traits, as in “You’re so smart!,” praise effort instead.  Compliment kids with, “You worked so hard on that!” or  “You kept at it even when it didn’t work out.” 

8) Build in an expectation of initial failure
The author Anne Lamott titles every new work “Sh*tty First Draft.”  My neighbor told her child, “Here’s your new scooter.  You have to fall off at least 10 times before you get good.”  Allow yourself similar leeway to stink it up at any new beginning.

9) Keep a little Impostor Syndrome in your pocket
Stay humble, my friends.  A balancing point exists between Impostor Syndrome and slick, grinning egomania.  Authentic modesty keeps you real.

So there we have it: 9 things you can do to things you can do to mitigate the effects of Impostor Syndrome.  And of course, you’re not alone.   Simply remember the words of Tina Fey, a self-described impostor:  “Everyone else is an impostor, too.” ;