In the monthly "performance call,"... [the leader], his COO, and his CFO began hosting Monday-morning conference calls of the comp...

Most important, the leader of the business and his or her leadership team are deeply engaged in all three [picking other leaders, setting th...

When I took command of Benfold, I realized that no one, including me, is capable of making every decision. I would have to train my people t...

This goes hand-in-hand with pushing responsibility down. We're always looking for new ways to encourage our associates out in the stores...

Accountability breeds response-ability . Commitment and involvement produce change. In training executives, we use a step-by-step, natural, ...

Inspiring leaders walk the talk. They have character and conviction. They live by a different moral compass. They back up their words wit...

Today, most assume that Xbox was somehow destined to be a winner, but having been Microsoft’s chief Xbox officer, I am here to report that ...

Tom Fox : What are the traits of leaders who have high character? Fred Kiel : The leaders who attained the greatest financial bottom-...

There's an art to knowing when to end debate and make a decision. Many leaders are reluctant to make the final call when there are go...

A vision builds trust, collaboration, interdependence, motivation, and mutual responsibility for success. Vision helps people make smart ...

In some ways, I saw the garden as a metaphor for certain aspects of my life. A leader must also tend his garden; he, too, plants seeds an...

1. Don’t overreact when you fail. It makes you look weak and insecure. 2. Don’t pretend everything’s OK. That makes you look disconnec...

The old adage “no news is good news” doesn’t cut it in a business environment. In the absence of feedback most of us will fill in the bla...