speak, but don’t listen

[W]hen leaders assume their answer is the answer, they tend to approach change as they would a political campaign — heavy on slogans and focused on numerical targets akin to contributions and votes. The process can feel forced; people are engaged solely to be converted to the leader’s “side,” rather than to participate in a dialogue about the potential implications of the plan. Leaders speak, but don’t listen. Or they assume that a lack of feedback reflects agreement and acceptance among their constituents.

Success under this approach is typically measured by increases in compliance (“40 percent of staff have logged on to the new ERP system”) and decreases in resistance (“the number of employees indicating the new ERP system will help make their work more effective has increased by 30 percent since last quarter”). Leaders reward those who quickly conform, not realizing that these conversions often represent superficial commitments, not true allegiance or even an accurate understanding of the new way. And because hard questions are minimized, teams may comply with a change that won’t work once it gets underway.

For employees, the pressure to change without truly understanding or committing to the initiative is an unfortunate fact of organizational life. People become used to the expectation that they will limit independent thinking and suspend disbelief, regardless of the lessons of their prior experience. If employees have a few questions, that is usually acceptable, but more can invite censure or ridicule, or, in the worst cases, can be career damaging, even if such questions represent legitimate critiques or sound ideas for improvement.

Maya Townsend and Elizabeth Doty

"The road to successful change is lined with trade-offs," strategy+business. November 2, 2020.

the difference between emotion and passion

Team members need a keen awareness of the difference between emotion and passion. 

“You don’t want an emotional team; you want a passionate team,” [Coach Herm Edwards] said. “When the pressure mounts the most, you want poise and this sense of, ‘We’ve been here before. We know how to handle this.’ There’s this calmness of when things go crazy … what makes a winning team is to get players that hate to lose more than they win. Teams that have discipline, that are tough — those are the teams that win.”

Anna Katherine Clemmons

"ASU Coach Herm Edwards is Preparing Athletes for Football Season - and Life." USA Today.  November 2019

the frogs and the jackdaws

Thank goodness we don't understand the language of ravens, jackdaws, crickets, frogs, and pigs. Otherwise we'd probably worry about what they think too. Yet how many people seem more brainless than the frogs and the jackdaws? Does that make any difference to us? No. We let what they say upset us and render our lives utterly miserable.

Dio Chrysostom (ca. 40–ca. 120) 

His Meditations, ~200 BC

bosses feel less stress

[R]esearchers have... found that bosses feel less stress than their employees do. Bosses’ perceptions of stress are offset by factors such as status, autonomy, and job security, which are generally higher for managers than for their employees. While I’m not about to ask everyone in my company to participate in a daily cortisol readout, I have to operate under the assumption that even if I do feel pressure, my employees may feel more. Which is even more of a reason to understand how to reduce the tension my colleagues feel.

Karen Firestone

"How Leaders Can Push Employees Without Stressing Them Out" Harvard Business Review. May 23, 2017

respond with reasoned arguments

When you’re under fire, people are going to watch how you respond, says John Holcomb, business ethics and legal studies professor at the University of Denver in Colorado. When GOP candidates like Marco Rubio or Jeb Bush were criticized by Trump, they tended to make light of it and ridicule him instead of responding with substantive arguments about why he was wrong, Holcomb says. When someone is critical of your ideas and positions, it's more effective to respond with reasoned arguments rather than trade insults or ignore the attack, he adds.

Gwen Moran

"6 Leadership Lessons From The Presidential Primaries" FastCompany. 4/25/2016