A tiny but pivotal moment in IBM's legendary turnaround reveals a better approach. Lou Gerstner was new to his post as CEO and had invi...

Practice really hearing what people say. Do your best to get inside their minds. Marcus Aurelius Meditations by Marcus Aurelius. Modern Libr...

Expanded self-awareness... is one of the most important outcomes of any feedback process. People with little self-awareness are often puzzle...

  Test your assumption that the meeting is getting derailed. If the team has agreed on the topic to discuss and you still think that someone...

Dave, a senior VP at a large U.S. bank, was a strong one-on-one manager. However, 360-degree feedback revealed that he struggled in one crit...

Organizations are drowning in unproductive meetings, and part of the problem is the fact that we refer to them all in the same way. Vague an...

Too often executive sponsors engage early in projects and then move on to other business priorities. The role of sponsorship, however, is ju...

While we were at supper some of the boys went over to the agent's office and told of our arrival. They came back and said that the agent...

Leaders should borrow an important concept from the project management world: Go slow to go fast. There is often a rush to dive in at the be...

The ability to engage in crucial conversations, absent from the pervasive authoritarian leadership style of the past, is now recognized a...

Research suggests that most conversational speech consists of short (0.20 seconds), medium (0.60 seconds), and long (over 1 second) pause...

Inspiring people is my job. I recognize I need to do this on multiple levels all the time. On an individual level, I try to enter most co...

If you can’t find a few extra hours to mentor and develop your direct reports, a leadership role may not be right for you. Time spent in ...

Hearing the phrase “you need to talk to your people” can invoke a feeling of dread in any manager. But when managers have frequent one-on...

We hope all will see that the highest and best form of listening comes in playing the same role for the other person that a trampoline pl...

There are different levels of listening. Not every conversation requires the highest levels of listening, but many conversations would be...

Good listeners tended to make suggestions. Good listening invariably included some feedback provided in a way others would accept and tha...

Good listening was seen as a cooperative conversation. In these interactions, feedback flowed smoothly in both directions with neither pa...

Good listening included interactions that build a person’s self-esteem. The best listeners made the conversation a positive experience fo...

Quora user Rajesh Setty says it's important to allow your conversation partner to reveal what interests them. "You will be te...