The evolution from the traditional values of control, predictability and consistency - values that made change relatively simple to implement - to the new values focused on accountability, ownership and empowerment has made the implementation of top-down business change more difficult.
...These... employees now question and resist new change initiatives. The response of the employee has shifted from "yes, sir" to "why are we doing that?" If your employees have embraced some or all of these new values, change management is not an option for successful change, it is a requirement.
Jeffrey M. Hiatt & Timothy J. Creasey
Change Management: The People Side of Change, by Jeffrey M. Hiatt & Timothy J. Creasey Prosci Inc. 2012. P.26,27
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