Distribution and transportation have been so successful at Wal-Mart because senior management views this part of the company as a competitive advantage, not as some afterthought or necessary evil. And they support it with capital investment. A lot of companies don't want to spend any money on distribution unless they have to. Ours spends because we continually demonstrate that it lowers our costs. This is a very important strategic point in understanding Wal-Mart.
Joe Hardin, executive vice president, logistics and personnel
Sam Walton, Made in America by Sam Walton & John Huey. Bantam Books. 1992. p. 206
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