When a leader displays transparency, team members know exactly how they're doing and where they stand with performance. The leader is also willing to solicit feedback and give employees a voice on decisions. [Chip] Bergh's top employees have benefited from this approach, as they have helped shape Levi's company culture. He tells The Times:
When I first got here, I interviewed the top 60 people in the company, and I sent them questions in advance, including, What are the three things you think we have to change? What are the three things that we have to keep? What do you most want me to do? What are you most afraid I might do?
I had an hour scheduled for each of them, and by the end, I was really clear about the company's DNA, and the values that were really important to everyone who works here.
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