Just having a solution that is technically "right" does not guarantee that employees will make the necessary changes to their beha...

The results and outcomes of workplace changes are intrinsically and inextricably tied to individual employees doing their jobs differently. ...

In any business environment, change happens. Let’s rephrase: In any business environment, change should happen. It shows you're committe...

When you use the word “customer,” do you mean an internal customer — someone who works for the same company that you do and who uses the tec...

When New York-Presbyterian CIO Daniel Barchi arrives at work in the morning, he doesn’t sit down at his desk. That’s because he doesn’t have...

The most powerful use of digital tools is not to cut costs, create efficiencies, or even move faster and with greater agility, but to ask fu...

Companies all over the world are embracing digital transformation — the use of new (or already existing) technological capabilities — as the...

The essence of digital transformation is to become a data-driven organization, ensuring that key decisions, actions, and processes are stron...

The first thing to understand about transformational change is that the external environment -- technology, regulation, competition, the eco...

My friend Morgan Rank owned an art gallery in East Hampton several years ago. He moved to Italy, living in the quiet countryside there fo...

The most obvious drawback of social media is that they are aggressive distractions. Unlike the virtual fireplace or that nesting pair of ...