Just having a solution that is technically "right" does not guarantee that employees will make the necessary changes to their beha...

Change management is the application of processes and tools to manage the people side of change from a current state to a new future state s...

The results and outcomes of workplace changes are intrinsically and inextricably tied to individual employees doing their jobs differently. ...

In any business environment, change happens. Let’s rephrase: In any business environment, change should happen. It shows you're committe...

When you use the word “customer,” do you mean an internal customer — someone who works for the same company that you do and who uses the tec...

After reading over 200 self-improvement books over the past thirty years I have determined all self-improvement and success come down to fiv...

Frightened of change? But what can exist without it? What’s closer to nature’s heart? Can you take a hot bath and leave the firewood as it w...

I think it's about time that organizations and their senior leadership really start taking accountability for their culture. There has b...

The essence of digital transformation is to become a data-driven organization, ensuring that key decisions, actions, and processes are stron...

  A wareness  represents a person's understanding of the nature of change, why the change is being made and the risk of not changing. Aw...

In this world of intense scrutiny, where everyone is looking at what you do...one reaction is to create management systems, more process, m...

The curious thing about organizations is that having more people somehow doesn't equal more output. “As size and complexity of an organi...

Act: “You Already Have Permission”: This is a challenging guideline for many managers, because it means switching from direct control to a...

Pope Francis is arguably best known for availability and openness to the public. On his first day as Pope, he reversed the tradition of bles...

Mindfulness is the process of actively noticing new things. When you do that, it puts you in the present. It makes you more sensitive to ...

The classic error that outsiders make in Afghanistan is to single out a proxy in whom to repose trust and through whom to interact with m...

According to [Dominic] Barton, the experience of the scandal [ two senior McKinsey executives had been arrested for insider trading ] ta...

“Champions don’t do extraordinary things,” [Coach Tony] Dungy would explain. “They do ordinary things, but they do them without thinking,...

Companies manage complexity first by planning and budgeting-setting targets or goals for the future (typically for the next month or year...