In November 2001 I was having lunch with the head of a consumer products company and his vice chairman. The company had been losing market s...

The reason most companies don't face reality very well is that their dialogues are ineffective. And it shows in their results. Think abo...

An organization can execute only if the leader's heart and soul are immersed in the company. Leading is more than thinking big, or schmo...

Based on Prosci's change management research report with 650 participants, employees prefer two primary senders of change messages. Not ...

[W]hen leaders assume their answer is the answer, they tend to approach change as they would a political campaign — heavy on slogans and foc...

The most enduring change initiatives — those that drive real results — are based on leaders’ assumption that they are seeing only part of th...

THE BETTER ARGUMENTS PROJECT—a civic initiative founded by Allstate, The Aspen Institute, Facing History and Ourselves, and the Bezos Family...

We hope all will see that the highest and best form of listening comes in playing the same role for the other person that a trampoline pl...

Good listening is much more than being silent while the other person talks. To the contrary, people perceive the best listeners to be tho...

There’s an interesting duality to Suns rookie forward Josh Jackson. He has a confidence in him that is unshakeable... Yet within that be...

Global team leaders who unleash idea... are those who: 1)ask questions, and listen carefully; 2) facilitate constructive argument; 3) giv...

Despite saying things like, “I have an open door policy,” where employees can express even controversial issues, some leadership actions ma...

Quora user Rajesh Setty says it's important to allow your conversation partner to reveal what interests them. "You will be te...

I made it a rule to forbear all direct contradiction to the sentiments of others and all positive assertion of my own. I even forbade mysel...

The conversation is not about the relationship; the conversation is the relationship. Susan Scott Fierce Conversations: Achieving S...

Not long ago I spoke at a company meeting about the challenges of complexity in organizations. At one point, I asked the audience members t...

One former Fortune 100 CEO was known for keeping a huge bowl of candy and chocolates on his desk for employees. They were told to come in...

[ Thomas Merton is] a man of dialogue, a promoter of peace between peoples and religions. From this perspective of dialogue, I would lik...

Several years ago my wife, Margie, was working with a fast-food chain and learned its turnover rate was substantially lower than the nati...

Building an effective team begins with a brutally honest process of self-evaluation and reflection. The leader must be open to a humble...