Mind-sets ingrained by past management practices remain ingrained far beyond the existence of the practices that formed them, even when new ...

Fred Kofman wrote a great chapter called Ontological Humility in his book Conscious Business . Here’s an excerpt: Ontological humility is t...

I know the soul's struggle of two people: Am I a painter or not? Of Rappard and of myself - a struggle, hard sometimes, a struggle which...

"Does your blame help the other person get better?" ..."No, my blame wouldn't help the other person get better." ...

  "I ask the managers to judge every action they take -- not just by legal standards, though obviously, that's the first test -- bu...

Organizational change expert Rick Maurer explains, “There [aren’t] ‘resisters’ out there just waiting to ruin our otherwise perfect interve...

[W]hen leaders assume their answer is the answer, they tend to approach change as they would a political campaign — heavy on slogans and foc...

Accountability breeds response-ability . Commitment and involvement produce change. In training executives, we use a step-by-step, natural, ...

Thank goodness we don't understand the language of ravens, jackdaws, crickets, frogs, and pigs. Otherwise we'd probably worry abo...

If your self-worth depends on others holding you in high regard, you'll likely become a people-pleaser. Not everyone needs to like yo...

[GM CEO Mary Barra said,] “A lot gets set aside when you’re going through a restructuring process, so it was an opportunity to really de...

It is not the critic who counts; nor the person who points out how the strong person stumbled, or where the doer of deeds could have done...

Good listeners tended to make suggestions. Good listening invariably included some feedback provided in a way others would accept and tha...

Good listening was seen as a cooperative conversation. In these interactions, feedback flowed smoothly in both directions with neither pa...

Good listening included interactions that build a person’s self-esteem. The best listeners made the conversation a positive experience fo...

There’s an interesting duality to Suns rookie forward Josh Jackson. He has a confidence in him that is unshakeable... Yet within that be...

When you’re under fire, people are going to watch how you respond, says John Holcomb , business ethics and legal studies professor at the ...

Picasso was a terrible colorist. Turner couldn't paint human beings worth a damn. Saul Steinberg's formal drafting skills were ...

Navigating severe challenges requires strong, courageous, and authentic leaders. That’s what Alan Mulally offered at Ford Motor.... ...

To be hopeful in bad times is not just foolishly romantic. It is based on the fact that human history is a history not only of cruelty, but...