Verbal Judo is a means of using language to get someone to comply voluntarily with your original request. Unpleasant confrontations are more...

Admiral James Stockdale, a pilot whose plane was shot down over Vietnam in 1965… observed that the POWs who broke the fastest were those who...

What happens to us becomes part of us. Resilient people do not bounce back from hard experiences; they find healthy ways to integrate them i...

How do we develop desires? Few will have the kind of crisis that motivated Aron Ralston, but his experience provides a valuable lesson about...

I want to tell you a story that was brought to me by one of my own Random House authors, Mr. James Michener , who wrote Hawaii , the most...

Inspiring leaders walk the talk. They have character and conviction. They live by a different moral compass. They back up their words wit...

Most successful change efforts begin when some individuals or some groups start to look hard at a company’s competitive situation, market...

[Y]ou need to establish clear lines of trust and communication between you and your subordinates. The rationale is actually quite simp...

With the situation as grim as it could be, no one was more conspicuous in his calm presence of mind than [George] Washington , making his...

There are inherent personality traits in someone who will most likely be successful working in a complex crisis. They’re easy to describe...

Leadership is all about team. It is easy and somewhat understandable to get self-absorbed when you are responsible for a project in crisis....

Today, most assume that Xbox was somehow destined to be a winner, but having been Microsoft’s chief Xbox officer, I am here to report tha...

Today, most assume that Xbox was somehow destined to be a winner, but having been Microsoft’s chief Xbox officer, I am here to report that ...

When I think of crisis I think of the story of Louie Zamperini as told by Laura Hillenbrand in her book, Unbroken . While on a rescue ...

According to experts , the following 11 activities help cultivate resilience: Having a core set of beliefs that nothing can shake. Fin...

According to [Dominic] Barton, the experience of the scandal [ two senior McKinsey executives had been arrested for insider trading ] ta...

Before Jimmy Carter sat in front of the microphones Thursday morning at the Carter Center in Atlanta to discuss his cancer diagnosis, so...