Business practices evolve rapidly, but there’s one technique business leaders should always rely on to effectively motivate and lead: empath...

While you may need to keep some facts private during a transition, the general rule is that the more informed your people are, the more they...

When I sat down with the CEO and her executive team to think through their communication plan, I asked not about the change itself, but abou...

CEOs love a good war metaphor — “battlegrounds,” “offensives,” “fighting for market share.” It sounds bold. Strategic. Even inspiring. But n...

A pilot once told us a story about an accident on an early morning flight in the 1950s. As the aircraft accelerated to take off, the captain...

A recent Finnish study of 380 virtual work meetings showed that remote viewers reported feeling drowsy (and some nearly fell asleep) after j...

Alison:  Talk about navigating the Covid-19 crisis and racial reckoning. How did you work with the players, the teams, and NBA management on...

Alison : You've played on many teams. How has your approach to leadership evolved with each move?  Chris : It continually changes. In Ne...

If there is one rule to remember about work meetings, it might be that they are a necessary evil. They are necessary insofar as organization...

What should organizations launching multiple change programs do differently? First and foremost, they should take the holistic view. The top...

Open-source change management embraces employees as active participants in change planning and implementation. It requires three shifts in t...

Prioritized change means leaders show employees where to invest their energy by communicating their backlog of priorities, including change ...

Here are the kinds of things you'll hear truly confident people say. 1. "I wouldn't worry about it." Go to a confident fri...

Based on Prosci's change management research report with 650 participants, employees prefer two primary senders of change messages. Not ...

Peter Kaufman, editor of Poor Charlie's Almanak , wanted to understand "how everything in the world works." Normally, such a l...

A tiny but pivotal moment in IBM's legendary turnaround reveals a better approach. Lou Gerstner was new to his post as CEO and had invi...

Practice really hearing what people say. Do your best to get inside their minds. Marcus Aurelius Meditations by Marcus Aurelius. Modern Libr...

[James] Patterson spends a lot of time writing the first lines of every chapter. That’s the opportunity to hook the audience. For example, t...

Think about it, the word listen and the word silent are spelled with the same letters. In order to be a good listener, we first need to lear...

My officers knew that they could always use me in their leadership toolkits. They never hesitated to knock on my door and say, "Hey, Ca...