The personal connection is especially critical when a leader starts something new. The business world is full of failed initiatives. Good, i...

In the monthly "performance call,"... [the leader], his COO, and his CFO began hosting Monday-morning conference calls of the comp...

Just having a solution that is technically "right" does not guarantee that employees will make the necessary changes to their beha...

Check that others are ready to move down the track. When moving to a new topic, rather than say, “O.K, let’s move on” or simply move on to a...

For a meeting to be useful, you have to have the right people — and only the right people — in the room. With too many attendees, you may ha...

The sign of a great meeting isn’t the meeting itself. It’s what happens after that meeting. Save at least the last five minutes to summarize...

Having everyone contribute isn’t just good for the end result of your meeting but for the participants themselves as well. People like to kn...

Executive sponsors must communicate effectively with employees throughout the project. The sponsor plays a critical role in communicating th...

[W]hen leaders assume their answer is the answer, they tend to approach change as they would a political campaign — heavy on slogans and foc...

Engaged teams are productive, enthusiastic, and focused. But how can managers keep a pulse on their team when these are very subjective trai...

Accountability breeds response-ability . Commitment and involvement produce change. In training executives, we use a step-by-step, natural, ...

Daniel Kahneman performed an experiment involving a lottery run with a twist. Half the participants were randomly assigned a numbered lotte...

"Communication is one of the most important skills that a leader and, frankly, most employees now need to excel on the job." ...

Four key functions collectively define a successful role for the CEO in a transformation: Making the transformation meaningful. Peo...

Individuals who believe their talents can be developed (through hard work, good strategies, and input from others) have a growth mindset....

One of my favorite books is The Power of Ethical Management, written by Ken Blanchard and Norman Vincent Peale. In their book, Blanchard an...

I would rather take you to the gate than follow you out in a casket. John Galassini Nyrstar Mining Leadership Conference Call. 2/11/...

[O]ne of the most reliable indicators and predictors of true leadership is an individual’s ability to find meaning in negative events and t...

Real leaders don’t “give assignments”—they ask for commitments. They understand that the initial conversation is a chance to frame the enti...

When we are children, we invent these detailed imaginary worlds that the child psychologists call “paracosms.” These landscapes, sometime...