If Grameen was to work, we knew we had to trust our clients. From day one, we knew that there would be no room for policing in our system...

Good listening was seen as a cooperative conversation. In these interactions, feedback flowed smoothly in both directions with neither pa...

When I was a junior designer, my creative director asked me to design a mascot with the rather uninspiring instruction to reorder the shape...

Our beliefs and assumptions are skewed by personal biases and not to be fully trusted. Often they haven't been tested or revised based ...

[O]ne of the most reliable indicators and predictors of true leadership is an individual’s ability to find meaning in negative events and t...

[A] major block to creative problem-solving lies in the assumption of a fixed pie: the less for you, the more for me. Rarely if ever is t...

You’ll fail because of: Unrealistic goals Misappropriated resources Changing conditions and circumstances Lack of skill Poor prepa...