Our drivers really are extremely loyal to their mission, which is to serve the stores. They report back to Wal-Mart continually on things like merchandise thrown out behind the store that looked like it was good, attitude and morale problems in the stores. For a log, long time, Sam would show up regularly in the drivers' break room at 4 A.M. with a bunch of doughnuts and just sit there for a couple of hours talking to them.
He grilled them. 'What are you seeing at the stores?' 'Have you been to that store lately?' 'How do the people act there?' 'Is it getting better?' It makes sense. The drivers see more stores every week than anybody else in this company. And I think what Sam likes about them is that they're not like a lot of managers. They don't care who you are. They'll tell you what they really think.
Sam Walton, Made in America by Sam Walton & John Huey. Bantam Books. 1992. p. 210
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